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Confidentiality and privacy policy

  1. General information

    a) Introduction

    This privacy policy (the “Policy”) of Cendrex Industries Inc. (hereinafter “Entity”, “We”, “Us”, “Our”) should be read in conjunction with Our Legal Notice. The Policy describes the collection, use, disclosure and retention (the “Processing”) of any personally identifiable information about You (Your “Personal Information”).

    By using our websites https://www.cendrex.com/ and https://flexisnap.com/ (the “Websites”) or any of our services, you agree that We may collect, use, process, disclose and retain your Personal Information in accordance with the terms described herein. If you do not agree to be bound by this Policy, discontinue Your use of Our Websites.

    This Policy does not apply to Personal Information of the Entity’s employees, representatives and consultants, or any other person affiliated with the Entity, or to any information that does not constitute Personal Information as defined by applicable laws in Quebec and Canada.

    b) Privacy officer

    You may contact Our Privacy Officer at the following coordinates:

    • Phone: 1-800-479-1489
    • Email: [email protected]
    • Address: 6500 Henri-Bourassa Boulevard East, Montréal-Nord, Québec (Canada), H1G 5W9

  2. Processing of Personal Information

    a) Collection of Personal Information

    In the course of our activities, We may process various types of Personal Information, including the information listed below:

    • contact information, such as your first and last name, address, e-mail address, telephone number and customer number ;

    • information about products or services, such as information about the Services we have provided to you ;

    • information you choose to provide or transmit to Us ;

    • information automatically collected through the use of the Websites and our Services, including:

      • technical or connection information about your activities on the Website, such as the pages you visit, the time and date of your visits, the number of connections, your device’s operating system and other hardware and software information ;
      • demographic and location data, such as your IP address or the GPS of your mobile device (depending on your device settings).

    b) Use of Personal Information

    We may use your Personal Information for the legitimate purposes described below:

    • operate, maintain, supervise, develop, improve and offer all the features of Our Websites;
    • to present and provide services to you;
    • allow you to apply for job offers;
    • to fulfill our contractual obligations to you;
    • develop, improve and offer new Services;
    • send you messages, updates and security alerts;
    • for marketing and business development purposes, if you have previously consented to the processing of your Personal Information for these purposes;
    • answer your questions and provide you with assistance when needed;
    • to conduct research, analysis and statistics related to Our business and Services; and
    • to detect and prevent fraud, errors, spam, abuse, security incidents and other harmful activities.

    c) Disclosure of Personal Information

    We communicate Your personal information to the following entities defined:

    • We use Google Analytics to analyze website traffic, compile statistics and converse with customers and prospects. See their privacy policy;
    • We use Google Ads to analyze the audience for Our Services, compile statistics and converse with customers and prospects. See their privacy policy;
    • We use Facebook Pixel services to help understand and serve ads, compile statistics and converse with customers and prospects. See their privacy policy;
    • We use the services of MailChimp. See their privacy policy;
    • We use the services of Agence Charlie for our staff recruitment. See their privacy policy;
    • We use the services of Activis and P3F for our web services. See their privacy policy;
    • We use the services of the LinkedIn social network to communicate about our activities and to present our products and Services. See their privacy policy;
    • We use the services of Facebook and Instagram to communicate about our activities and to present our products and Services. See Meta’s privacy policy;
    • We use the services of the social network YouTube to communicate about our activities and to present our products and Services. See their privacy policy;
    • We use the services of the social network Pinterest to communicate about our activities and to present our products and Services. See their privacy policy;
    • We use the services of Activis and Cloudaccess.net to host Our Websites;
    • We use Metatracer to ensure Our compliance with the privacy laws that apply to Us. See their privacy policy.

  3. Personal Information Consent

    BY USING OUR WEBSITES, BY TRANSMITTING YOUR PERSONAL INFORMATION BY E-MAIL, YOU CONSENT TO THIS PRIVACY POLICY AND TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY. IF YOU DO NOT CONSENT, PLEASE CEASE USING THE WEBSITES.

  4. Retention of Personal Information

    Subject to applicable laws, we retain your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, unless you consent to your Personal Information being used or processed for another purpose.

  5. Your rights

    You have a right of access, a right of rectification and a right to withdraw Your consent to the use or disclosure of Your Personal Information (subject to applicable legal and contractual restrictions). The right of access allows You, among other things, to access Your Personal Information and request a copy. Your right of rectification allows You to modify, update or delete Your Personal Information, in particular when it is incomplete, equivocal, outdated or inaccurate.

  6. Cookies and other tracking technologies

    We use cookies and similar technologies (collectively, “Cookies”) to help us operate, protect and optimize the Website and the Services we offer. To find out more about how we use Cookies, please see Our “Cookie Policy”.

  7. Safety measures

    The Entity has implemented physical, technological and organizational security measures to adequately protect the confidentiality and security of your personal information. These measures include:

    • access, disclosure, retention, de-identification, anonymization and destruction of Personal Information;
    • determining the roles and responsibilities of our employees throughout the life cycle of Personal Information;
    • establishing procedures for intervention and response in the event of a confidentiality incident;
    • use of backup systems, network monitoring software, etc.;
    • overseeing the process for requests and complaints relating to the protection and processing of Personal Information.

  8. Changes to this Privacy Policy

    We reserve the right to modify this Policy at any time in accordance with applicable law. In the event of a change, We will publish the revised version of the Privacy Policy and update the update date in the footer thereof. We will notify you within a reasonable period of the effective date of the new version of our Policy if we make any material changes to it.

  9. Links to third-party websites

    From time to time, We may include on Our Websites references or links to websites provided by third parties. We do not control these websites. As such, We assume no responsibility for the content or activities of these sites. This Policy applies solely to the Website and Services offered by Us.

  10. Applicable laws

    The laws of Canada and Quebec, excluding its conflict of law rules, will govern this agreement and your use of the Websites. Your use of the Websites may also be subject to other local, provincial, national or international laws.

 

Last update: 2024-05-22